• Salesforce Marketing Cloud: Command Center Demo

    What if everyone in your company could stay connected to how your customers are engaging with your brand? The Salesforce Marketing Command Center provides real-time insights around every digital interaction — your marketing, service, communities, products and competitors — helping you monitor the health of your brand across all channels.

    published: 07 Feb 2017
  • Salesforce Command Center Demo

    In this webinar, we discussed how you can showcase the voice of the customer and the digital interactions with your brand -- on real-time displays. We also talked about how you can make the most out of Command Center across Social, Marketing, Service, and Sales.

    published: 21 Sep 2017
  • Salesforce.com UK Data Centre Announcement

    At Salesforce1 World Tour London we were delighted to announce the delivery of a UK Data Centre. Further demonstrating our dedication to our customers within the UK and Europe.

    published: 22 May 2014
  • Build and Administer a Call Center within Salesforce

    published: 27 Mar 2015
  • Manage Salesforce Like a Pro with Governance

    Table of Contents: 09:42 - Change Management 13:45 - Salesforce Sandboxes

    published: 14 Dec 2016
  • Understanding the Salesforce Architecture: How We Do the Magic We Do

    Join us for a deep dive into the architecture of the Salesforce1 Platform. We''ll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you''ll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We''ll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you''ll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.

    published: 06 Oct 2015
  • Data Center Information Management at Salesforce

    At Salesforce, we manage our entire hosting infrastructure using our own platform. 100,000 pieces of equipment, tens of data center environmental metrics and thousands of Change Requests, incidents and alarms ever day flow though Force.com leveraging the very best of our platform capacity, from mobile to analytics. Come learn how you can use Salesforce to also manage your large IT automated environments from a single location, all in the cloud.

    published: 06 Oct 2015
  • Salesforce Social Customer Service Demo

    Social Customer Service, from Service Cloud and Social Studio, gives you the power to provide great customer service at scale.

    published: 17 Oct 2017
  • Flexible Contact Center with Salesforce

    Découvrez Flexible Contact Center with Salesforce, un centre de contacts et CRM 100% Cloud.

    published: 22 Sep 2017
  • Salesforce Social Media Command Center 2013 International CES 1-8-13

    Salesforce Social Media Command Center, in the North Hall, of the Las Vegas Convention Center, 2013 International CES.

    published: 09 Jan 2013
  • Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

    Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

    published: 01 Sep 2015
  • Salesforce Tower - San Francisco

    Salesforce Tower, a 1.4 million-square-foot, 61-story icon, will be built adjacent to the Transbay Transit Center in San Francisco. The tower will become a landmark addition to the San Francisco skyline and is slated to become the tallest building on the West Coast, with its crown soaring to a height of 1,070 feet. Designed by Pelli Clarke Pelli Architects, Salesforce Tower will include state-of-the-art security, safety and many sustainability features. The tower will be the focal point of a massive 145-acre development complete with residential housing, hotels, retail space and a transit center serving as the northern terminal of the state's high-speed rail project. The office tower is co-owned and developed by Hines and Boston Properties. After completion, the tower will be operated ...

    published: 18 Sep 2014
  • Bugatti Salesforce Vision

    Deutsch Bugatti ist eine der prestigeträchtigsten Marken der Welt. In diesem Video beschreibt Bugatti seine Vision des Customer Company Command Center, einer integrierten Platform für Vertrieb, Service & Marketing. Die Salesforce1 Platform wird es Bugatti ermöglichen, die Bedürfnisse seiner Kunden zu erfassen und kanalübergreifend mit ihnen zu interagieren. Ein zentrales Kundenprofil mit allen relevanten Informationen, verfügbar für die gesamte Bugatti Organisation, erlaubt es der Automobilmanufaktur einen einzigartigen VIP-Service zu liefern. English Bugatti is one of the most prestigious automotive brands in the world and has a rich historical background. Bugatti customers are the most demanding customers of the world. In this film Bugatti shares their vision of a Customer Company C...

    published: 28 Nov 2014
  • Salesforce Transit Center Retail

    The Salesforce Transit Center will deliver a mix of retail and restaurants offering goods and services at all price points to ensure that it is accessible and appealing to a diverse population. For more information go to https://salesforcetransitcenterretail.com/

    published: 07 Nov 2017
  • Salesforce Transit Center - Muni Testing Underway

    We are excited to celebrate another major milestone today. The #5 Fulton was the first bus to roll through the new Salesforce Transit Center to mark the beginning of bus testing. This visionary project is already transforming the neighborhood, helping the economy, and supporting smart growth and mass transit. More info: www.sfmta.com/blog

    published: 07 Dec 2017
  • Commerce Cloud for Salesforce Developers with Jon Jessup

    September 28th 2017 meetup at Rincon Center. Jon Jessup shows off Commerce Cloud and how Salesforce Developers can integrate with it.

    published: 30 Sep 2017
  • Salesforce helps The Big Issue start-up a Sydney Call Centre

    Salesforce is helping The Big Issue to start-up it's call centre for the Womens subscription services. With 105,000 individuals who are homeless nearly half of these are women. However only 15% of The Big Issue Sellers on the street are women. The reason found was women felt unsafe selling on the street. Now with the Womens Subscription Enterprise Service these women have somewhere safe to work. Watch Steven Persson, CEO and Emma O'Halloran, Head of Marketing discuss how Salesforce is helping The Big Issue to grow and further their cause to help the homeless.

    published: 09 Mar 2015
  • Set Up a Microsoft Exchange Service Account to Sync with Salesforce (Office 365 Admin Center)

    You can sync sales reps’ contacts and events between your Microsoft Exchange-based email and Salesforce using the Salesforce feature Lightning Sync. If you’re an Exchange administrator for Office 365, this video shows you how to set up an Exchange service account from the Office 365 Admin Center so that Exchange and Salesforce can communicate. Then, we’ll show you how to test whether you’ve set up correctly by running the Microsoft Remote Connectivity Analyzer.

    published: 19 Jan 2018
  • Salesforce.com: Service Cloud - 콜센터 데모 (한글자막)

    The Service Cloud from salesforce.com helps you deliver great customer service from your call center to the social web. This demo will walk you through how the service cloud call center can make your agents more productive and your customers more satisfied. Learn more or get a free trial at: http://www.salesforce.com/kr/crm/customer-service-support/ Salesforce.com 한국 오피스 02 2076 8363~6

    published: 06 Feb 2012
  • Leveraging Salesforce Data for a Custom Marketing Cloud Subscription Center

    Presentation from Salesforce.org Higher Ed Summit 2017 by: Andre Zoldan, University of Michigan The Alumni Association of the University of Michigan (AAUM) developed a way to engage constituents with an email subscription center that dynamically presents relevant options based on their "persona" (e.g. membership status, geographic location, areas of interest, etc.). The subscription center framework was developed to be expandable to accommodate other teams across the university that continue to partner with AAUM for CRM and marketing needs. Several key CRM data points are stored in objects that are part of a large and complex managed package; this data was made accessible by the Marketing Cloud Subscription Center solution. Join this session to learn how leveraging Salesforce, Marketin...

    published: 10 May 2017
  • Amazon Connect CTI Adapter for Salesforce - Amazon Web Services

    The Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within the Lightning, Console and Classic Salesforce CRM experience.

    published: 24 Aug 2017
  • How to Use an Automated Call Center Dialer for Salesforce

    Want to learn more about preview, progressive, power or predictive dialers. View a live demonstration of the NewVoiceMedia dialer.

    published: 04 Feb 2016
  • Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud

    ***Watch the latest version of our technology in our new video: https://youtu.be/Ah2w92MKsbY *** Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and performance can be monitored through integrated reporting and dashboards.

    published: 05 Feb 2016
  • Salesforce Flow (Visual Workflow) Call Script Demo

    Demo of using Salesforce Flow (Visual Workflow) to create a call script used in a call campaign by a student user to solicit pledges from alumni.

    published: 03 Jul 2012
developed with YouTube
Salesforce Marketing Cloud: Command Center Demo
1:31

Salesforce Marketing Cloud: Command Center Demo

  • Order:
  • Duration: 1:31
  • Updated: 07 Feb 2017
  • views: 16673
videos
What if everyone in your company could stay connected to how your customers are engaging with your brand? The Salesforce Marketing Command Center provides real-time insights around every digital interaction — your marketing, service, communities, products and competitors — helping you monitor the health of your brand across all channels.
https://wn.com/Salesforce_Marketing_Cloud_Command_Center_Demo
Salesforce Command Center Demo
29:55

Salesforce Command Center Demo

  • Order:
  • Duration: 29:55
  • Updated: 21 Sep 2017
  • views: 256
videos
In this webinar, we discussed how you can showcase the voice of the customer and the digital interactions with your brand -- on real-time displays. We also talked about how you can make the most out of Command Center across Social, Marketing, Service, and Sales.
https://wn.com/Salesforce_Command_Center_Demo
Salesforce.com UK Data Centre Announcement
2:58

Salesforce.com UK Data Centre Announcement

  • Order:
  • Duration: 2:58
  • Updated: 22 May 2014
  • views: 1968
videos
At Salesforce1 World Tour London we were delighted to announce the delivery of a UK Data Centre. Further demonstrating our dedication to our customers within the UK and Europe.
https://wn.com/Salesforce.Com_UK_Data_Centre_Announcement
Build and Administer a Call Center within Salesforce
2:50

Build and Administer a Call Center within Salesforce

  • Order:
  • Duration: 2:50
  • Updated: 27 Mar 2015
  • views: 4830
videos
https://wn.com/Build_And_Administer_A_Call_Center_Within_Salesforce
Manage Salesforce Like a Pro with Governance
29:03

Manage Salesforce Like a Pro with Governance

  • Order:
  • Duration: 29:03
  • Updated: 14 Dec 2016
  • views: 599
videos
Table of Contents: 09:42 - Change Management 13:45 - Salesforce Sandboxes
https://wn.com/Manage_Salesforce_Like_A_Pro_With_Governance
Understanding the Salesforce Architecture: How We Do the Magic We Do
40:14

Understanding the Salesforce Architecture: How We Do the Magic We Do

  • Order:
  • Duration: 40:14
  • Updated: 06 Oct 2015
  • views: 4477
videos
Join us for a deep dive into the architecture of the Salesforce1 Platform. We''ll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you''ll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We''ll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you''ll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.
https://wn.com/Understanding_The_Salesforce_Architecture_How_We_Do_The_Magic_We_Do
Data Center Information Management at Salesforce
39:46

Data Center Information Management at Salesforce

  • Order:
  • Duration: 39:46
  • Updated: 06 Oct 2015
  • views: 524
videos
At Salesforce, we manage our entire hosting infrastructure using our own platform. 100,000 pieces of equipment, tens of data center environmental metrics and thousands of Change Requests, incidents and alarms ever day flow though Force.com leveraging the very best of our platform capacity, from mobile to analytics. Come learn how you can use Salesforce to also manage your large IT automated environments from a single location, all in the cloud.
https://wn.com/Data_Center_Information_Management_At_Salesforce
Salesforce Social Customer Service Demo
1:32

Salesforce Social Customer Service Demo

  • Order:
  • Duration: 1:32
  • Updated: 17 Oct 2017
  • views: 5950
videos
Social Customer Service, from Service Cloud and Social Studio, gives you the power to provide great customer service at scale.
https://wn.com/Salesforce_Social_Customer_Service_Demo
Flexible Contact Center with Salesforce
2:14

Flexible Contact Center with Salesforce

  • Order:
  • Duration: 2:14
  • Updated: 22 Sep 2017
  • views: 318
videos
Découvrez Flexible Contact Center with Salesforce, un centre de contacts et CRM 100% Cloud.
https://wn.com/Flexible_Contact_Center_With_Salesforce
Salesforce Social Media Command Center 2013 International CES 1-8-13
2:53

Salesforce Social Media Command Center 2013 International CES 1-8-13

  • Order:
  • Duration: 2:53
  • Updated: 09 Jan 2013
  • views: 1348
videos https://wn.com/Salesforce_Social_Media_Command_Center_2013_International_Ces_1_8_13
Vlocity and Salesforce | Guided Industry Interactions in the Contact Center
4:15

Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

  • Order:
  • Duration: 4:15
  • Updated: 01 Sep 2015
  • views: 5823
videos
Vlocity and Salesforce | Guided Industry Interactions in the Contact Center
https://wn.com/Vlocity_And_Salesforce_|_Guided_Industry_Interactions_In_The_Contact_Center
Salesforce Tower - San Francisco
2:20

Salesforce Tower - San Francisco

  • Order:
  • Duration: 2:20
  • Updated: 18 Sep 2014
  • views: 28693
videos
Salesforce Tower, a 1.4 million-square-foot, 61-story icon, will be built adjacent to the Transbay Transit Center in San Francisco. The tower will become a landmark addition to the San Francisco skyline and is slated to become the tallest building on the West Coast, with its crown soaring to a height of 1,070 feet. Designed by Pelli Clarke Pelli Architects, Salesforce Tower will include state-of-the-art security, safety and many sustainability features. The tower will be the focal point of a massive 145-acre development complete with residential housing, hotels, retail space and a transit center serving as the northern terminal of the state's high-speed rail project. The office tower is co-owned and developed by Hines and Boston Properties. After completion, the tower will be operated by Boston Properties.
https://wn.com/Salesforce_Tower_San_Francisco
Bugatti Salesforce Vision
4:00

Bugatti Salesforce Vision

  • Order:
  • Duration: 4:00
  • Updated: 28 Nov 2014
  • views: 17747
videos
Deutsch Bugatti ist eine der prestigeträchtigsten Marken der Welt. In diesem Video beschreibt Bugatti seine Vision des Customer Company Command Center, einer integrierten Platform für Vertrieb, Service & Marketing. Die Salesforce1 Platform wird es Bugatti ermöglichen, die Bedürfnisse seiner Kunden zu erfassen und kanalübergreifend mit ihnen zu interagieren. Ein zentrales Kundenprofil mit allen relevanten Informationen, verfügbar für die gesamte Bugatti Organisation, erlaubt es der Automobilmanufaktur einen einzigartigen VIP-Service zu liefern. English Bugatti is one of the most prestigious automotive brands in the world and has a rich historical background. Bugatti customers are the most demanding customers of the world. In this film Bugatti shares their vision of a Customer Company Command Center, an integrated platform for Sales, Service & Marketing. With the help of the Salesforce1 Platform Bugatti will be able to listen and engage with their customers across every channel. A central customer profile with all relevant information, available for any part of the Bugatti organization at anytime, will allow Bugatti to deliver their customers an unparalleled VIP service.
https://wn.com/Bugatti_Salesforce_Vision
Salesforce Transit Center Retail
3:50

Salesforce Transit Center Retail

  • Order:
  • Duration: 3:50
  • Updated: 07 Nov 2017
  • views: 1692
videos
The Salesforce Transit Center will deliver a mix of retail and restaurants offering goods and services at all price points to ensure that it is accessible and appealing to a diverse population. For more information go to https://salesforcetransitcenterretail.com/
https://wn.com/Salesforce_Transit_Center_Retail
Salesforce Transit Center - Muni Testing Underway
2:04

Salesforce Transit Center - Muni Testing Underway

  • Order:
  • Duration: 2:04
  • Updated: 07 Dec 2017
  • views: 2474
videos
We are excited to celebrate another major milestone today. The #5 Fulton was the first bus to roll through the new Salesforce Transit Center to mark the beginning of bus testing. This visionary project is already transforming the neighborhood, helping the economy, and supporting smart growth and mass transit. More info: www.sfmta.com/blog
https://wn.com/Salesforce_Transit_Center_Muni_Testing_Underway
Commerce Cloud for Salesforce Developers with Jon Jessup
52:31

Commerce Cloud for Salesforce Developers with Jon Jessup

  • Order:
  • Duration: 52:31
  • Updated: 30 Sep 2017
  • views: 595
videos
September 28th 2017 meetup at Rincon Center. Jon Jessup shows off Commerce Cloud and how Salesforce Developers can integrate with it.
https://wn.com/Commerce_Cloud_For_Salesforce_Developers_With_Jon_Jessup
Salesforce helps The Big Issue start-up a Sydney Call Centre
3:39

Salesforce helps The Big Issue start-up a Sydney Call Centre

  • Order:
  • Duration: 3:39
  • Updated: 09 Mar 2015
  • views: 962
videos
Salesforce is helping The Big Issue to start-up it's call centre for the Womens subscription services. With 105,000 individuals who are homeless nearly half of these are women. However only 15% of The Big Issue Sellers on the street are women. The reason found was women felt unsafe selling on the street. Now with the Womens Subscription Enterprise Service these women have somewhere safe to work. Watch Steven Persson, CEO and Emma O'Halloran, Head of Marketing discuss how Salesforce is helping The Big Issue to grow and further their cause to help the homeless.
https://wn.com/Salesforce_Helps_The_Big_Issue_Start_Up_A_Sydney_Call_Centre
Set Up a Microsoft Exchange Service Account to Sync with Salesforce (Office 365 Admin Center)
4:53

Set Up a Microsoft Exchange Service Account to Sync with Salesforce (Office 365 Admin Center)

  • Order:
  • Duration: 4:53
  • Updated: 19 Jan 2018
  • views: 1106
videos
You can sync sales reps’ contacts and events between your Microsoft Exchange-based email and Salesforce using the Salesforce feature Lightning Sync. If you’re an Exchange administrator for Office 365, this video shows you how to set up an Exchange service account from the Office 365 Admin Center so that Exchange and Salesforce can communicate. Then, we’ll show you how to test whether you’ve set up correctly by running the Microsoft Remote Connectivity Analyzer.
https://wn.com/Set_Up_A_Microsoft_Exchange_Service_Account_To_Sync_With_Salesforce_(Office_365_Admin_Center)
Salesforce.com: Service Cloud - 콜센터 데모 (한글자막)
2:13

Salesforce.com: Service Cloud - 콜센터 데모 (한글자막)

  • Order:
  • Duration: 2:13
  • Updated: 06 Feb 2012
  • views: 1050
videos
The Service Cloud from salesforce.com helps you deliver great customer service from your call center to the social web. This demo will walk you through how the service cloud call center can make your agents more productive and your customers more satisfied. Learn more or get a free trial at: http://www.salesforce.com/kr/crm/customer-service-support/ Salesforce.com 한국 오피스 02 2076 8363~6
https://wn.com/Salesforce.Com_Service_Cloud_콜센터_데모_(한글자막)
Leveraging Salesforce Data for a Custom Marketing Cloud Subscription Center
39:26

Leveraging Salesforce Data for a Custom Marketing Cloud Subscription Center

  • Order:
  • Duration: 39:26
  • Updated: 10 May 2017
  • views: 331
videos
Presentation from Salesforce.org Higher Ed Summit 2017 by: Andre Zoldan, University of Michigan The Alumni Association of the University of Michigan (AAUM) developed a way to engage constituents with an email subscription center that dynamically presents relevant options based on their "persona" (e.g. membership status, geographic location, areas of interest, etc.). The subscription center framework was developed to be expandable to accommodate other teams across the university that continue to partner with AAUM for CRM and marketing needs. Several key CRM data points are stored in objects that are part of a large and complex managed package; this data was made accessible by the Marketing Cloud Subscription Center solution. Join this session to learn how leveraging Salesforce, Marketing Cloud, custom Visualforce pages, and the Marketing Cloud Connect Integration, AAUM was able to successfully build the framework and achieve these goals.
https://wn.com/Leveraging_Salesforce_Data_For_A_Custom_Marketing_Cloud_Subscription_Center
Amazon Connect CTI Adapter for Salesforce - Amazon Web Services
3:02

Amazon Connect CTI Adapter for Salesforce - Amazon Web Services

  • Order:
  • Duration: 3:02
  • Updated: 24 Aug 2017
  • views: 1438
videos
The Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within the Lightning, Console and Classic Salesforce CRM experience.
https://wn.com/Amazon_Connect_Cti_Adapter_For_Salesforce_Amazon_Web_Services
How to Use an Automated Call Center Dialer for Salesforce
9:07

How to Use an Automated Call Center Dialer for Salesforce

  • Order:
  • Duration: 9:07
  • Updated: 04 Feb 2016
  • views: 10768
videos
Want to learn more about preview, progressive, power or predictive dialers. View a live demonstration of the NewVoiceMedia dialer.
https://wn.com/How_To_Use_An_Automated_Call_Center_Dialer_For_Salesforce
Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud
4:27

Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud

  • Order:
  • Duration: 4:27
  • Updated: 05 Feb 2016
  • views: 2743
videos
***Watch the latest version of our technology in our new video: https://youtu.be/Ah2w92MKsbY *** Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and performance can be monitored through integrated reporting and dashboards.
https://wn.com/Learn_How_To_Answer_Incoming_Phone_Calls_From_Salesforce_Service_Cloud
Salesforce Flow (Visual Workflow) Call Script Demo
8:18

Salesforce Flow (Visual Workflow) Call Script Demo

  • Order:
  • Duration: 8:18
  • Updated: 03 Jul 2012
  • views: 34471
videos
Demo of using Salesforce Flow (Visual Workflow) to create a call script used in a call campaign by a student user to solicit pledges from alumni.
https://wn.com/Salesforce_Flow_(Visual_Workflow)_Call_Script_Demo
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