- published: 07 Feb 2017
- views: 15267
What if everyone in your company could stay connected to how your customers are engaging with your brand? The Salesforce Marketing Command Center provides real-time insights around every digital interaction — your marketing, service, communities, products and competitors — helping you monitor the health of your brand across all channels.
Sharing tips for implementing the new Salesforce agent console. The new agent console is different from the legacy Console tab. It is responsive, arranged in tabs, displays records and related items as tabs on one screen, and you can expand/shrink! It has a dashboard-like user interface which reduces clicking and scrolling so that you can quickly find, update, or create records. You can set up a console for service or sales. For example, support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps can immediately contact leads, assess companies, identify key contacts, and access sales intelligence.
We are excited to celebrate another major milestone today. The #5 Fulton was the first bus to roll through the new Salesforce Transit Center to mark the beginning of bus testing. This visionary project is already transforming the neighborhood, helping the economy, and supporting smart growth and mass transit. More info: www.sfmta.com/blog
The Salesforce Transit Center will deliver a mix of retail and restaurants offering goods and services at all price points to ensure that it is accessible and appealing to a diverse population. For more information go to https://salesforcetransitcenterretail.com/
In this webinar, we discussed how you can showcase the voice of the customer and the digital interactions with your brand -- on real-time displays. We also talked about how you can make the most out of Command Center across Social, Marketing, Service, and Sales.
EventbriteSync is a brand new app that syncs sync Eventbrite data with Salesforce, helping you track and manage your events with all your other marketing and sales activities. Get started today: https://www.eventbrite.com/spectrum/salesforce And check out our Help Center to learn more: https://www.eventbrite.com/support/articleredirect?anum=9147
The Service Cloud from salesforce.com helps you deliver great customer service from your call center to the social web. This demo will walk you through how the service cloud call center can make your agents more productive and your customers more satisfied. Learn more or get a free trial at: http://www.salesforce.com/kr/crm/customer-service-support/ Salesforce.com 한국 오피스 02 2076 8363~6
***Watch the latest version of our technology in our new video: https://youtu.be/Ah2w92MKsbY *** Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and performance can be monitored through integrated reporting and dashboards.
Join us for a deep dive into the architecture of the Salesforce1 Platform. We''ll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you''ll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We''ll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you''ll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.
Salesforce Tower, a 1.4 million-square-foot, 61-story icon, will be built adjacent to the Transbay Transit Center in San Francisco. The tower will become a landmark addition to the San Francisco skyline and is slated to become the tallest building on the West Coast, with its crown soaring to a height of 1,070 feet. Designed by Pelli Clarke Pelli Architects, Salesforce Tower will include state-of-the-art security, safety and many sustainability features. The tower will be the focal point of a massive 145-acre development complete with residential housing, hotels, retail space and a transit center serving as the northern terminal of the state's high-speed rail project. The office tower is co-owned and developed by Hines and Boston Properties. After completion, the tower will be operated ...
You can sync sales reps’ contacts and events between your Microsoft Exchange-based email and Salesforce using the Salesforce feature Lightning Sync. If you’re an Exchange administrator for Office 365, this video shows you how to set up an Exchange service account from the Office 365 Admin Center so that Exchange and Salesforce can communicate. Then, we’ll show you how to test whether you’ve set up correctly by running the Microsoft Remote Connectivity Analyzer.
( Salesforce Training: https://www.edureka.co/salesforce-administrator-and-developer-training ) This Salesforce Interview questions and answers tutorial will help you to prepare for Salesforce interviews. Learn about the most important Salesforce interview questions and answers and know what will set you apart in the interview process. Subscribe to our channel to get video updates. Hit the subscribe button above. Check our complete Salesforce playlist here: https://goo.gl/pwt3IT #SalesforceInterviewQuestions #SalesforceTutorial #SalesforceJobs How it Works? 1. There will be 14 instructor-led interactive online sessions of 3 hours and 20 sessions of 2 hours for weekend and weekday batches respectively 2. We have a 24x7 One-on-One LIVE Technical Support to help you with any problems you...
For customer-facing teams, reaching out to customers and prospects needs to be as simple as a click in their existing CRM system. With Lightning Dialer, Salesforce provides tools for reps to develop deeper relationships with their customers and prospects. Learn about an easy, effective system with features that help your teams drive business success. Learn more: https://www.twilio.com/learn/contact-center/salesforce-s-andy-kung-on-the-power-of-crm-and-cti-integrations
More information: https://www.getapp.com/sales-software/a/newvoicemedia/ Key Features of NewVoiceMedia --- Automatic dialing of dynamic lists from inside Salesforce, --- Place and receive calls from within Salesforce or Desk.com --- Record calls for quality management --- Measure and monitor agent performance --- Call routing --- "Agentless" credit card payments --- Support for Salesforce1 mobile app and Apple watch --- Allow customers to leave a message More information: https://www.getapp.com/sales-software/a/newvoicemedia/
Watch an incoming call and screen pop-up in salesforce
How to manage innovation. 70% of transformation initiatives fail, often due to an insufficient operating model to manage innovation. An agile and responsive approach is critical for long-term success on the platform. Executives from T-Mobile, Caesars Entertainment, and The Standard, three very different companies with unique Salesforce journeys, discuss how they manage and sustain innovation.