- published: 07 Feb 2017
- views: 13413
What if everyone in your company could stay connected to how your customers are engaging with your brand? The Salesforce Marketing Command Center provides real-time insights around every digital interaction — your marketing, service, communities, products and competitors — helping you monitor the health of your brand across all channels.
Salesforce CRM VoIP telephone integration made easy with leading unified communications software platform, Interactive Intelligence. Get inbound phone calls to automatically popup in Salesforce CRM. The Salesforce integration from Interactive Intelligence adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management. Integration offerings include an ACD version for screen-popping in a contact centre, and a lower cost non-ACD version for business users.
In this webinar, we discussed how you can showcase the voice of the customer and the digital interactions with your brand -- on real-time displays. We also talked about how you can make the most out of Command Center across Social, Marketing, Service, and Sales.
https://www.talkdesk.com/integrations/salesforce Talkdesk for Salesforce is a new breed of call center software, fully implemented with the world's #1 customer success platform. Available now on the Salesforce AppExchange: https://appexchange.salesforce.com/listingDetail?listingId=a0N30000000qjFlEAI __________________________________________ ABOUT TALKDESK: Talkdesk helps customer-centric businesses drive brand loyalty. The cloud-based contact center solution provides a unified experience from admins to supervisors to agents, allowing for complete call center functionality, including extensive workflow automations and comprehensive real-time reporting with 25+ business tool integrations. With Talkdesk, companies are empowered to deliver brilliant customer experiences anytime, anywhere...
We are excited to celebrate another major milestone today. The #5 Fulton was the first bus to roll through the new Salesforce Transit Center to mark the beginning of bus testing. This visionary project is already transforming the neighborhood, helping the economy, and supporting smart growth and mass transit. More info: www.sfmta.com/blog
Salesforce Tower, a 1.4 million-square-foot, 61-story icon, will be built adjacent to the Transbay Transit Center in San Francisco. The tower will become a landmark addition to the San Francisco skyline and is slated to become the tallest building on the West Coast, with its crown soaring to a height of 1,070 feet. Designed by Pelli Clarke Pelli Architects, Salesforce Tower will include state-of-the-art security, safety and many sustainability features. The tower will be the focal point of a massive 145-acre development complete with residential housing, hotels, retail space and a transit center serving as the northern terminal of the state's high-speed rail project. The office tower is co-owned and developed by Hines and Boston Properties. After completion, the tower will be operated ...
Want your own Social Media Command Center but don't know how to get started? Join us to learn the Salesforce best practice on building a Social Media Command Center from the ground up. Then stick around and find out how Salesforce uses our Marketing Cloud and Service Cloud to extend social media throughout the organization from marketing, sales, service, R&D, and more.
Speakers: Chris Comai of Liquid Hub and Mike Scharaga of MYIPCOM Description: Chris & Mike will talk about their implementation of the Sales Cloud integrated with Cisco Call Center, complete with CTI, for a client in the UK. Mike will also demonstrate the products that his firm, MyIP.com, has available in the SF Ecosystem.
Learn more about how your business can benefit from Agent Scripting with Zingtree: http://zingtreecom Transcript: If you’re running a contact center or manage live support efforts using Salesforce, you can easily embed a Zingtree script or tree into each customer case. Embedding your agent scripts and troubleshooters in Salesforce is a great way to provide agents with a custom conversation guide to follow step-by-step, so every customer interaction is effective, helpful and natural. Let’s take a closer look at how it all works... After embedding your custom scripts within your Salesforce customer cases, representatives can easily click the “Agent Script” button to walk through your Zingtree troubleshooter with the customer. Integrated Zingtree scripts allow agents to instantly tran...
Check out more information on the PureCloud + Salesforce integration: http://gsys.co/jDho30fsDet With PureCloud for Salesforce, you can easily integrate all your telephony, chat and email interactions with your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but also work well together.
Srinivas Tallapragada Speech at Salesforce Company Center Inauguration ► Watch More Business Videos at Indias Leading online business channel http://www.hybiz.tv ► Like us on Facebook: http://www.facebook.com/hybiz ► Watch More Videos on http://www.youtube.com/hybiztv ► Subscribe to HYBIZTV Channel: goo.gl/EEXqfu
Srinivas Tallapragada Salesforce President, Technology and Product. Salesforce Company Center Inaugurated in Hyderabad ► Watch More Business Videos at Indias Leading online business channel http://www.hybiz.tv ► Like us on Facebook: http://www.facebook.com/hybiz ► Watch More Videos on http://www.youtube.com/hybiztv ► Subscribe to HYBIZTV Channel: goo.gl/EEXqfu
Sharing tips for implementing the new Salesforce agent console. The new agent console is different from the legacy Console tab. It is responsive, arranged in tabs, displays records and related items as tabs on one screen, and you can expand/shrink! It has a dashboard-like user interface which reduces clicking and scrolling so that you can quickly find, update, or create records. You can set up a console for service or sales. For example, support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps can immediately contact leads, assess companies, identify key contacts, and access sales intelligence.
***Watch the latest version of our technology in our new video: https://youtu.be/Ah2w92MKsbY *** Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and performance can be monitored through integrated reporting and dashboards.
Anthony Robbins, Peak Performance Strategist & Salesforce Customer, shares how salesforce.com helps him realize the full potential of his company. From putting the customer at the center of everything his company does to harnessing the built-in wiring of his people to create the ultimate workforce.
Our vision is to deliver an experience throughout the day and evening that inspires and delights those who have come to explore and linger, while quickly and efficiently meeting the needs of those passing through. A mix of retail and restaurants offering goods and services at all price points to ensure that the STC is accessible and appealing to a diverse population.
Learn more at http://www.contivio.com