• Salesforce Marketing Cloud: Command Center Demo

    What if everyone in your company could stay connected to how your customers are engaging with your brand? The Salesforce Marketing Command Center provides real-time insights around every digital interaction — your marketing, service, communities, products and competitors — helping you monitor the health of your brand across all channels.

    published: 07 Feb 2017
  • Build and Administer a Call Center within Salesforce

    published: 27 Mar 2015
  • Salesforce.com UK Data Centre Announcement

    At Salesforce1 World Tour London we were delighted to announce the delivery of a UK Data Centre. Further demonstrating our dedication to our customers within the UK and Europe.

    published: 22 May 2014
  • Salesforce Integration with Interactive Intelligence

    Salesforce CRM VoIP telephone integration made easy with leading unified communications software platform, Interactive Intelligence. Get inbound phone calls to automatically popup in Salesforce CRM. The Salesforce integration from Interactive Intelligence adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management. Integration offerings include an ACD version for screen-popping in a contact centre, and a lower cost non-ACD version for business users.

    published: 12 May 2011
  • Salesforce Command Center Demo

    In this webinar, we discussed how you can showcase the voice of the customer and the digital interactions with your brand -- on real-time displays. We also talked about how you can make the most out of Command Center across Social, Marketing, Service, and Sales.

    published: 21 Sep 2017
  • Talkdesk for Salesforce

    https://www.talkdesk.com/integrations/salesforce Talkdesk for Salesforce is a new breed of call center software, fully implemented with the world's #1 customer success platform. Available now on the Salesforce AppExchange: https://appexchange.salesforce.com/listingDetail?listingId=a0N30000000qjFlEAI ________________________________________­__ ABOUT TALKDESK: Talkdesk helps customer-centric businesses drive brand loyalty. The cloud-based contact center solution provides a unified experience from admins to supervisors to agents, allowing for complete call center functionality, including extensive workflow automations and comprehensive real-time reporting with 25+ business tool integrations. With Talkdesk, companies are empowered to deliver brilliant customer experiences anytime, anywhere...

    published: 06 May 2016
  • Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

    Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

    published: 01 Sep 2015
  • Salesforce Transit Center - Muni Testing Underway

    We are excited to celebrate another major milestone today. The #5 Fulton was the first bus to roll through the new Salesforce Transit Center to mark the beginning of bus testing. This visionary project is already transforming the neighborhood, helping the economy, and supporting smart growth and mass transit. More info: www.sfmta.com/blog

    published: 07 Dec 2017
  • Salesforce Tower - San Francisco

    Salesforce Tower, a 1.4 million-square-foot, 61-story icon, will be built adjacent to the Transbay Transit Center in San Francisco. The tower will become a landmark addition to the San Francisco skyline and is slated to become the tallest building on the West Coast, with its crown soaring to a height of 1,070 feet. Designed by Pelli Clarke Pelli Architects, Salesforce Tower will include state-of-the-art security, safety and many sustainability features. The tower will be the focal point of a massive 145-acre development complete with residential housing, hotels, retail space and a transit center serving as the northern terminal of the state's high-speed rail project. The office tower is co-owned and developed by Hines and Boston Properties. After completion, the tower will be operated ...

    published: 18 Sep 2014
  • Salesforce tower

    Take a look inside San Francisco's tallest building - the new Salesforce Tower

    published: 09 Feb 2017
  • The Salesforce Social Media Command Center: How to Build & Run Your Own

    Want your own Social Media Command Center but don't know how to get started? Join us to learn the Salesforce best practice on building a Social Media Command Center from the ground up. Then stick around and find out how Salesforce uses our Marketing Cloud and Service Cloud to extend social media throughout the organization from marketing, sales, service, R&D, and more.

    published: 29 Jan 2014
  • How to Use an Automated Call Center Dialer for Salesforce

    Want to learn more about preview, progressive, power or predictive dialers. View a live demonstration of the NewVoiceMedia dialer.

    published: 04 Feb 2016
  • Salesforce Sales Cloud Integration With Cisco Call Center

    Speakers: Chris Comai of Liquid Hub and Mike Scharaga of MYIPCOM Description: Chris & Mike will talk about their implementation of the Sales Cloud integrated with Cisco Call Center, complete with CTI, for a client in the UK. Mike will also demonstrate the products that his firm, MyIP.com, has available in the SF Ecosystem.

    published: 19 Feb 2013
  • Using Zingtree Agent Scripting with Salesforce

    Learn more about how your business can benefit from Agent Scripting with Zingtree: http://zingtreecom Transcript: If you’re running a contact center or manage live support efforts using Salesforce, you can easily embed a Zingtree script or tree into each customer case. Embedding your agent scripts and troubleshooters in Salesforce is a great way to provide agents with a custom conversation guide to follow step-by-step, so every customer interaction is effective, helpful and natural. Let’s take a closer look at how it all works... After embedding your custom scripts within your Salesforce customer cases, representatives can easily click the “Agent Script” button to walk through your Zingtree troubleshooter with the customer. Integrated Zingtree scripts allow agents to instantly tran...

    published: 25 Jan 2017
  • Welcome to PureCloud for Salesforce

    Check out more information on the PureCloud + Salesforce integration: http://gsys.co/jDho30fsDet With PureCloud for Salesforce, you can easily integrate all your telephony, chat and email interactions with your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but also work well together.

    published: 17 Aug 2017
  • Srinivas Tallapragada Speech at Salesforce Company Center Inauguration

    Srinivas Tallapragada Speech at Salesforce Company Center Inauguration ► Watch More Business Videos at Indias Leading online business channel http://www.hybiz.tv ► Like us on Facebook: http://www.facebook.com/hybiz ► Watch More Videos on http://www.youtube.com/hybiztv ► Subscribe to HYBIZTV Channel: goo.gl/EEXqfu

    published: 25 Jan 2017
  • My Salesforce Help Center VO

    My Salesforce Help Center VO

    published: 05 Mar 2016
  • Flexible Contact Center with Salesforce

    Découvrez Flexible Contact Center with Salesforce, un centre de contacts et CRM 100% Cloud.

    published: 22 Sep 2017
  • Srinivas Tallapragada | Salesforce Company Center Inaugurated in Hyderabad

    Srinivas Tallapragada Salesforce President, Technology and Product. Salesforce Company Center Inaugurated in HyderabadWatch More Business Videos at Indias Leading online business channel http://www.hybiz.tv ► Like us on Facebook: http://www.facebook.com/hybiz ► Watch More Videos on http://www.youtube.com/hybiztv ► Subscribe to HYBIZTV Channel: goo.gl/EEXqfu

    published: 24 Jan 2017
  • New Salesforce Agent Console for Service Cloud or Sales Cloud

    Sharing tips for implementing the new Salesforce agent console. The new agent console is different from the legacy Console tab. It is responsive, arranged in tabs, displays records and related items as tabs on one screen, and you can expand/shrink! It has a dashboard-like user interface which reduces clicking and scrolling so that you can quickly find, update, or create records. You can set up a console for service or sales. For example, support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps can immediately contact leads, assess companies, identify key contacts, and access sales intelligence.

    published: 31 Jan 2016
  • Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud

    ***Watch the latest version of our technology in our new video: https://youtu.be/Ah2w92MKsbY *** Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and performance can be monitored through integrated reporting and dashboards.

    published: 05 Feb 2016
  • Tony Robbins on the Power of Salesforce.com

    Anthony Robbins, Peak Performance Strategist & Salesforce Customer, shares how salesforce.com helps him realize the full potential of his company. From putting the customer at the center of everything his company does to harnessing the built-in wiring of his people to create the ultimate workforce.

    published: 22 Apr 2013
  • Transbay Program

    Our vision is to deliver an experience throughout the day and evening that inspires and delights those who have come to explore and linger, while quickly and efficiently meeting the needs of those passing through. A mix of retail and restaurants offering goods and services at all price points to ensure that the STC is accessible and appealing to a diverse population.

    published: 30 Aug 2017
  • Contact Center for Salesforce Powered by Contivio.com

    Learn more at http://www.contivio.com

    published: 25 Jan 2017
developed with YouTube
Salesforce Marketing Cloud: Command Center Demo

Salesforce Marketing Cloud: Command Center Demo

  • Order:
  • Duration: 1:31
  • Updated: 07 Feb 2017
  • views: 13413
videos
What if everyone in your company could stay connected to how your customers are engaging with your brand? The Salesforce Marketing Command Center provides real-time insights around every digital interaction — your marketing, service, communities, products and competitors — helping you monitor the health of your brand across all channels.
https://wn.com/Salesforce_Marketing_Cloud_Command_Center_Demo
Build and Administer a Call Center within Salesforce

Build and Administer a Call Center within Salesforce

  • Order:
  • Duration: 2:50
  • Updated: 27 Mar 2015
  • views: 4235
videos
https://wn.com/Build_And_Administer_A_Call_Center_Within_Salesforce
Salesforce.com UK Data Centre Announcement

Salesforce.com UK Data Centre Announcement

  • Order:
  • Duration: 2:58
  • Updated: 22 May 2014
  • views: 1922
videos
At Salesforce1 World Tour London we were delighted to announce the delivery of a UK Data Centre. Further demonstrating our dedication to our customers within the UK and Europe.
https://wn.com/Salesforce.Com_UK_Data_Centre_Announcement
Salesforce Integration with Interactive Intelligence

Salesforce Integration with Interactive Intelligence

  • Order:
  • Duration: 3:21
  • Updated: 12 May 2011
  • views: 5333
videos
Salesforce CRM VoIP telephone integration made easy with leading unified communications software platform, Interactive Intelligence. Get inbound phone calls to automatically popup in Salesforce CRM. The Salesforce integration from Interactive Intelligence adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management. Integration offerings include an ACD version for screen-popping in a contact centre, and a lower cost non-ACD version for business users.
https://wn.com/Salesforce_Integration_With_Interactive_Intelligence
Salesforce Command Center Demo

Salesforce Command Center Demo

  • Order:
  • Duration: 29:55
  • Updated: 21 Sep 2017
  • views: 115
videos
In this webinar, we discussed how you can showcase the voice of the customer and the digital interactions with your brand -- on real-time displays. We also talked about how you can make the most out of Command Center across Social, Marketing, Service, and Sales.
https://wn.com/Salesforce_Command_Center_Demo
Talkdesk for Salesforce

Talkdesk for Salesforce

  • Order:
  • Duration: 1:02
  • Updated: 06 May 2016
  • views: 1669
videos
https://www.talkdesk.com/integrations/salesforce Talkdesk for Salesforce is a new breed of call center software, fully implemented with the world's #1 customer success platform. Available now on the Salesforce AppExchange: https://appexchange.salesforce.com/listingDetail?listingId=a0N30000000qjFlEAI ________________________________________­__ ABOUT TALKDESK: Talkdesk helps customer-centric businesses drive brand loyalty. The cloud-based contact center solution provides a unified experience from admins to supervisors to agents, allowing for complete call center functionality, including extensive workflow automations and comprehensive real-time reporting with 25+ business tool integrations. With Talkdesk, companies are empowered to deliver brilliant customer experiences anytime, anywhere and on any channel. Request a live demo today: https://www.talkdesk.com/request-demo CONNECT: Website: https://www.talkdesk.com Twitter: https://www.twitter.com/talkdesk Facebook: https://www.facebook.com/Talkdesk-242599085821571/ Instagram: https://www.instagram.com/talkdesk/ ________________________________________­­__ VIDEO CREDITS SCRIPT: Maya Horowitz CAMERA: Adriano Belchior POST-PRODUCTION: Adriano Belchior ACTRESS: Micaela Neto DIRECTOR: Adriano Belchior CREATIVE DIRECTOR: Tiago Tomás
https://wn.com/Talkdesk_For_Salesforce
Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

  • Order:
  • Duration: 4:15
  • Updated: 01 Sep 2015
  • views: 4548
videos
Vlocity and Salesforce | Guided Industry Interactions in the Contact Center
https://wn.com/Vlocity_And_Salesforce_|_Guided_Industry_Interactions_In_The_Contact_Center
Salesforce Transit Center - Muni Testing Underway

Salesforce Transit Center - Muni Testing Underway

  • Order:
  • Duration: 2:04
  • Updated: 07 Dec 2017
  • views: 1528
videos
We are excited to celebrate another major milestone today. The #5 Fulton was the first bus to roll through the new Salesforce Transit Center to mark the beginning of bus testing. This visionary project is already transforming the neighborhood, helping the economy, and supporting smart growth and mass transit. More info: www.sfmta.com/blog
https://wn.com/Salesforce_Transit_Center_Muni_Testing_Underway
Salesforce Tower - San Francisco

Salesforce Tower - San Francisco

  • Order:
  • Duration: 2:20
  • Updated: 18 Sep 2014
  • views: 27395
videos
Salesforce Tower, a 1.4 million-square-foot, 61-story icon, will be built adjacent to the Transbay Transit Center in San Francisco. The tower will become a landmark addition to the San Francisco skyline and is slated to become the tallest building on the West Coast, with its crown soaring to a height of 1,070 feet. Designed by Pelli Clarke Pelli Architects, Salesforce Tower will include state-of-the-art security, safety and many sustainability features. The tower will be the focal point of a massive 145-acre development complete with residential housing, hotels, retail space and a transit center serving as the northern terminal of the state's high-speed rail project. The office tower is co-owned and developed by Hines and Boston Properties. After completion, the tower will be operated by Boston Properties.
https://wn.com/Salesforce_Tower_San_Francisco
Salesforce tower

Salesforce tower

  • Order:
  • Duration: 6:16
  • Updated: 09 Feb 2017
  • views: 9754
videos https://wn.com/Salesforce_Tower
The Salesforce Social Media Command Center: How to Build & Run Your Own

The Salesforce Social Media Command Center: How to Build & Run Your Own

  • Order:
  • Duration: 1:03:49
  • Updated: 29 Jan 2014
  • views: 4801
videos
Want your own Social Media Command Center but don't know how to get started? Join us to learn the Salesforce best practice on building a Social Media Command Center from the ground up. Then stick around and find out how Salesforce uses our Marketing Cloud and Service Cloud to extend social media throughout the organization from marketing, sales, service, R&D, and more.
https://wn.com/The_Salesforce_Social_Media_Command_Center_How_To_Build_Run_Your_Own
How to Use an Automated Call Center Dialer for Salesforce

How to Use an Automated Call Center Dialer for Salesforce

  • Order:
  • Duration: 9:07
  • Updated: 04 Feb 2016
  • views: 7564
videos
Want to learn more about preview, progressive, power or predictive dialers. View a live demonstration of the NewVoiceMedia dialer.
https://wn.com/How_To_Use_An_Automated_Call_Center_Dialer_For_Salesforce
Salesforce Sales Cloud Integration With Cisco Call Center

Salesforce Sales Cloud Integration With Cisco Call Center

  • Order:
  • Duration: 37:42
  • Updated: 19 Feb 2013
  • views: 3245
videos
Speakers: Chris Comai of Liquid Hub and Mike Scharaga of MYIPCOM Description: Chris & Mike will talk about their implementation of the Sales Cloud integrated with Cisco Call Center, complete with CTI, for a client in the UK. Mike will also demonstrate the products that his firm, MyIP.com, has available in the SF Ecosystem.
https://wn.com/Salesforce_Sales_Cloud_Integration_With_Cisco_Call_Center
Using Zingtree Agent Scripting with Salesforce

Using Zingtree Agent Scripting with Salesforce

  • Order:
  • Duration: 1:54
  • Updated: 25 Jan 2017
  • views: 1321
videos
Learn more about how your business can benefit from Agent Scripting with Zingtree: http://zingtreecom Transcript: If you’re running a contact center or manage live support efforts using Salesforce, you can easily embed a Zingtree script or tree into each customer case. Embedding your agent scripts and troubleshooters in Salesforce is a great way to provide agents with a custom conversation guide to follow step-by-step, so every customer interaction is effective, helpful and natural. Let’s take a closer look at how it all works... After embedding your custom scripts within your Salesforce customer cases, representatives can easily click the “Agent Script” button to walk through your Zingtree troubleshooter with the customer. Integrated Zingtree scripts allow agents to instantly transfer, reopen and view full session histories right from within their Salesforce account, so customer calls are never interrupted by an agent change and information is easily passed along. You can also access powerful analytics and reports that drill down into the overall success of your embedded scripts and troubleshooters. See every action taken within your scripts, and filter down by agents or sessions. Check out where your traffic goes. And finally, export every piece of measured data. You can use this data to effectively optimize your embedded scripts and troubleshooters, which help to make your support and customer interactions even better over time. Zingtree offers the most comprehensive support for adding scripts and troubleshooters to Salesforce. Sign up for Zingtree today to see how Agent Scripting and custom decision trees will enhance your customer service efforts!
https://wn.com/Using_Zingtree_Agent_Scripting_With_Salesforce
Welcome to PureCloud for Salesforce

Welcome to PureCloud for Salesforce

  • Order:
  • Duration: 2:28
  • Updated: 17 Aug 2017
  • views: 1796
videos
Check out more information on the PureCloud + Salesforce integration: http://gsys.co/jDho30fsDet With PureCloud for Salesforce, you can easily integrate all your telephony, chat and email interactions with your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but also work well together.
https://wn.com/Welcome_To_Purecloud_For_Salesforce
Srinivas Tallapragada Speech at Salesforce Company Center Inauguration

Srinivas Tallapragada Speech at Salesforce Company Center Inauguration

  • Order:
  • Duration: 6:44
  • Updated: 25 Jan 2017
  • views: 533
videos
Srinivas Tallapragada Speech at Salesforce Company Center Inauguration ► Watch More Business Videos at Indias Leading online business channel http://www.hybiz.tv ► Like us on Facebook: http://www.facebook.com/hybiz ► Watch More Videos on http://www.youtube.com/hybiztv ► Subscribe to HYBIZTV Channel: goo.gl/EEXqfu
https://wn.com/Srinivas_Tallapragada_Speech_At_Salesforce_Company_Center_Inauguration
My Salesforce Help Center VO

My Salesforce Help Center VO

  • Order:
  • Duration: 0:36
  • Updated: 05 Mar 2016
  • views: 108
videos
My Salesforce Help Center VO
https://wn.com/My_Salesforce_Help_Center_Vo
Flexible Contact Center with Salesforce

Flexible Contact Center with Salesforce

  • Order:
  • Duration: 2:14
  • Updated: 22 Sep 2017
  • views: 109
videos
Découvrez Flexible Contact Center with Salesforce, un centre de contacts et CRM 100% Cloud.
https://wn.com/Flexible_Contact_Center_With_Salesforce
Srinivas Tallapragada | Salesforce Company Center Inaugurated in Hyderabad

Srinivas Tallapragada | Salesforce Company Center Inaugurated in Hyderabad

  • Order:
  • Duration: 3:12
  • Updated: 24 Jan 2017
  • views: 847
videos
Srinivas Tallapragada Salesforce President, Technology and Product. Salesforce Company Center Inaugurated in HyderabadWatch More Business Videos at Indias Leading online business channel http://www.hybiz.tv ► Like us on Facebook: http://www.facebook.com/hybiz ► Watch More Videos on http://www.youtube.com/hybiztv ► Subscribe to HYBIZTV Channel: goo.gl/EEXqfu
https://wn.com/Srinivas_Tallapragada_|_Salesforce_Company_Center_Inaugurated_In_Hyderabad
New Salesforce Agent Console for Service Cloud or Sales Cloud

New Salesforce Agent Console for Service Cloud or Sales Cloud

  • Order:
  • Duration: 12:57
  • Updated: 31 Jan 2016
  • views: 13075
videos
Sharing tips for implementing the new Salesforce agent console. The new agent console is different from the legacy Console tab. It is responsive, arranged in tabs, displays records and related items as tabs on one screen, and you can expand/shrink! It has a dashboard-like user interface which reduces clicking and scrolling so that you can quickly find, update, or create records. You can set up a console for service or sales. For example, support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps can immediately contact leads, assess companies, identify key contacts, and access sales intelligence.
https://wn.com/New_Salesforce_Agent_Console_For_Service_Cloud_Or_Sales_Cloud
Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud

Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud

  • Order:
  • Duration: 4:27
  • Updated: 05 Feb 2016
  • views: 2171
videos
***Watch the latest version of our technology in our new video: https://youtu.be/Ah2w92MKsbY *** Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and performance can be monitored through integrated reporting and dashboards.
https://wn.com/Learn_How_To_Answer_Incoming_Phone_Calls_From_Salesforce_Service_Cloud
Tony Robbins on the Power of Salesforce.com

Tony Robbins on the Power of Salesforce.com

  • Order:
  • Duration: 4:33
  • Updated: 22 Apr 2013
  • views: 77400
videos
Anthony Robbins, Peak Performance Strategist & Salesforce Customer, shares how salesforce.com helps him realize the full potential of his company. From putting the customer at the center of everything his company does to harnessing the built-in wiring of his people to create the ultimate workforce.
https://wn.com/Tony_Robbins_On_The_Power_Of_Salesforce.Com
Transbay Program

Transbay Program

  • Order:
  • Duration: 3:50
  • Updated: 30 Aug 2017
  • views: 785
videos
Our vision is to deliver an experience throughout the day and evening that inspires and delights those who have come to explore and linger, while quickly and efficiently meeting the needs of those passing through. A mix of retail and restaurants offering goods and services at all price points to ensure that the STC is accessible and appealing to a diverse population.
https://wn.com/Transbay_Program
Contact Center for Salesforce Powered by Contivio.com

Contact Center for Salesforce Powered by Contivio.com

  • Order:
  • Duration: 3:10
  • Updated: 25 Jan 2017
  • views: 122
videos
Learn more at http://www.contivio.com
https://wn.com/Contact_Center_For_Salesforce_Powered_By_Contivio.Com
×