• Salesforce Marketing Cloud: Command Center Demo

    What if everyone in your company could stay connected to how your customers are engaging with your brand? The Salesforce Marketing Command Center provides real-time insights around every digital interaction — your marketing, service, communities, products and competitors — helping you monitor the health of your brand across all channels.

    published: 07 Feb 2017
  • Build and Administer a Call Center within Salesforce

    published: 27 Mar 2015
  • Salesforce.com UK Data Centre Announcement

    At Salesforce1 World Tour London we were delighted to announce the delivery of a UK Data Centre. Further demonstrating our dedication to our customers within the UK and Europe.

    published: 22 May 2014
  • Salesforce tower

    Take a look inside San Francisco's tallest building - the new Salesforce Tower

    published: 09 Feb 2017
  • Salesforce Social Customer Service Demo

    Social Customer Service, from Service Cloud and Social Studio, gives you the power to provide great customer service at scale.

    published: 17 Oct 2017
  • Salesforce Tower - San Francisco

    Salesforce Tower, a 1.4 million-square-foot, 61-story icon, will be built adjacent to the Transbay Transit Center in San Francisco. The tower will become a landmark addition to the San Francisco skyline and is slated to become the tallest building on the West Coast, with its crown soaring to a height of 1,070 feet. Designed by Pelli Clarke Pelli Architects, Salesforce Tower will include state-of-the-art security, safety and many sustainability features. The tower will be the focal point of a massive 145-acre development complete with residential housing, hotels, retail space and a transit center serving as the northern terminal of the state's high-speed rail project. The office tower is co-owned and developed by Hines and Boston Properties. After completion, the tower will be operated ...

    published: 18 Sep 2014
  • Kone is a Trailblazer

    For over one hundred years, Kone has dedicated itself to People Flow in the elevator and escalator business. But today, life and the way it’s lived are rapidly changing. Discover how for Kone digital disruption has led to the opportunity for enhanced service and growth by putting not only equipment, but people, at the center of everything they do.

    published: 07 Nov 2017
  • Salesforce Tutorial For Beginners | Introduction To Salesforce | Salesforce Training | Edureka

    This Salesforce tutorial video will give you a complete overview of Salesforce platform. The benefits of Salesforce as a CRM Solution and a demo of the force.com console will also be covered in this Salesforcce tutorial. Do watch the video till the end to witness a demonstration on the following topics: 3:30 What is the need to use Salesforce? 6:47 How does Salesforce CRM work? 10:00 Building blocks of Salesforce Apps 20:54 Getting started with Salesforce CRM 25:32 Creating an App in Force.com 31:13 Creating Objects & adding Fields 58:20 Relationships in Salesforce 1:11:53 Page Layouts in Salesforce 1:17:28 validation Rules in Salesforce 1:28:03 Formula Fields in Salesforce 1:34:46 Profiles, Users, Permission Sets & Roles 2:00:26 Workflows (Email) in Salesforce 2:12:46 Data Importing in S...

    published: 19 Apr 2017
  • SalesForce Credit Card Payment Project Demo

    It is to Demo a payment project that I built. It involves front end page development and back end database access.

    published: 15 Mar 2016
  • New Salesforce Agent Console for Service Cloud or Sales Cloud

    Sharing tips for implementing the new Salesforce agent console. The new agent console is different from the legacy Console tab. It is responsive, arranged in tabs, displays records and related items as tabs on one screen, and you can expand/shrink! It has a dashboard-like user interface which reduces clicking and scrolling so that you can quickly find, update, or create records. You can set up a console for service or sales. For example, support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps can immediately contact leads, assess companies, identify key contacts, and access sales intelligence.

    published: 31 Jan 2016
  • Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud

    ***Watch the latest version of our technology in our new video: https://youtu.be/Ah2w92MKsbY *** Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and performance can be monitored through integrated reporting and dashboards.

    published: 05 Feb 2016
  • Video Tutorial for Treatment Centers Salesforce Trial

    This video will guide you through your Treatment Centers Salesforce Trial. It will walk you through the key areas, processes, and analytics to help you get familiar with the solution and get the most out of this trial.

    published: 09 Mar 2016
  • How Dubai Center for Special Needs is using Salesforce

    published: 10 Aug 2016
  • CTI Data Connector for Salesforce - Demonstrating Incoming calls

    Watch an incoming call and screen pop-up in salesforce

    published: 08 Jul 2012
  • Getting started with EventbriteSync and Salesforce

    EventbriteSync is a brand new app that syncs sync Eventbrite data with Salesforce, helping you track and manage your events with all your other marketing and sales activities. Get started today: https://www.eventbrite.com/spectrum/salesforce And check out our Help Center to learn more: https://www.eventbrite.com/support/articleredirect?anum=9147

    published: 22 Apr 2015
  • How to Use an Automated Call Center Dialer for Salesforce

    Want to learn more about preview, progressive, power or predictive dialers. View a live demonstration of the NewVoiceMedia dialer.

    published: 04 Feb 2016
  • UCSF: The Connected Hospital

    UCSF is committed to changing the way modern medicine is practiced. Learn how the medical center has partnered with salesforce.com to develop apps that help deliver patient-centered healthcare.

    published: 08 Oct 2015
  • Leveraging Salesforce Data for a Custom Marketing Cloud Subscription Center

    Presentation from Salesforce.org Higher Ed Summit 2017 by: Andre Zoldan, University of Michigan The Alumni Association of the University of Michigan (AAUM) developed a way to engage constituents with an email subscription center that dynamically presents relevant options based on their "persona" (e.g. membership status, geographic location, areas of interest, etc.). The subscription center framework was developed to be expandable to accommodate other teams across the university that continue to partner with AAUM for CRM and marketing needs. Several key CRM data points are stored in objects that are part of a large and complex managed package; this data was made accessible by the Marketing Cloud Subscription Center solution. Join this session to learn how leveraging Salesforce, Marketin...

    published: 10 May 2017
  • The Salesforce Social Media Command Center: How to Build & Run Your Own

    Want your own Social Media Command Center but don't know how to get started? Join us to learn the Salesforce best practice on building a Social Media Command Center from the ground up. Then stick around and find out how Salesforce uses our Marketing Cloud and Service Cloud to extend social media throughout the organization from marketing, sales, service, R&D, and more.

    published: 29 Jan 2014
  • Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

    Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

    published: 01 Sep 2015
  • Tony Robbins on the Power of Salesforce.com

    Anthony Robbins, Peak Performance Strategist & Salesforce Customer, shares how salesforce.com helps him realize the full potential of his company. From putting the customer at the center of everything his company does to harnessing the built-in wiring of his people to create the ultimate workforce.

    published: 22 Apr 2013
  • Data Center Information Management at Salesforce

    At Salesforce, we manage our entire hosting infrastructure using our own platform. 100,000 pieces of equipment, tens of data center environmental metrics and thousands of Change Requests, incidents and alarms ever day flow though Force.com leveraging the very best of our platform capacity, from mobile to analytics. Come learn how you can use Salesforce to also manage your large IT automated environments from a single location, all in the cloud.

    published: 06 Oct 2015
  • Taking inbound calls through NewVoiceMedia | Salesforce call center

    More information: https://www.getapp.com/sales-software/a/newvoicemedia/ Key Features of NewVoiceMedia --- Automatic dialing of dynamic lists from inside Salesforce, --- Place and receive calls from within Salesforce or Desk.com --- Record calls for quality management --- Measure and monitor agent performance --- Call routing --- "Agentless" credit card payments --- Support for Salesforce1 mobile app and Apple watch --- Allow customers to leave a message More information: https://www.getapp.com/sales-software/a/newvoicemedia/

    published: 17 Dec 2015
  • Salesforce Integration with Interactive Intelligence

    Salesforce CRM VoIP telephone integration made easy with leading unified communications software platform, Interactive Intelligence. Get inbound phone calls to automatically popup in Salesforce CRM. The Salesforce integration from Interactive Intelligence adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management. Integration offerings include an ACD version for screen-popping in a contact centre, and a lower cost non-ACD version for business users.

    published: 12 May 2011
developed with YouTube
Salesforce Marketing Cloud: Command Center Demo

Salesforce Marketing Cloud: Command Center Demo

  • Order:
  • Duration: 1:31
  • Updated: 07 Feb 2017
  • views: 11866
videos
What if everyone in your company could stay connected to how your customers are engaging with your brand? The Salesforce Marketing Command Center provides real-time insights around every digital interaction — your marketing, service, communities, products and competitors — helping you monitor the health of your brand across all channels.
https://wn.com/Salesforce_Marketing_Cloud_Command_Center_Demo
Build and Administer a Call Center within Salesforce

Build and Administer a Call Center within Salesforce

  • Order:
  • Duration: 2:50
  • Updated: 27 Mar 2015
  • views: 3940
videos
https://wn.com/Build_And_Administer_A_Call_Center_Within_Salesforce
Salesforce.com UK Data Centre Announcement

Salesforce.com UK Data Centre Announcement

  • Order:
  • Duration: 2:58
  • Updated: 22 May 2014
  • views: 1891
videos
At Salesforce1 World Tour London we were delighted to announce the delivery of a UK Data Centre. Further demonstrating our dedication to our customers within the UK and Europe.
https://wn.com/Salesforce.Com_UK_Data_Centre_Announcement
Salesforce tower

Salesforce tower

  • Order:
  • Duration: 6:16
  • Updated: 09 Feb 2017
  • views: 8734
videos https://wn.com/Salesforce_Tower
Salesforce Social Customer Service Demo

Salesforce Social Customer Service Demo

  • Order:
  • Duration: 1:32
  • Updated: 17 Oct 2017
  • views: 1181
videos
Social Customer Service, from Service Cloud and Social Studio, gives you the power to provide great customer service at scale.
https://wn.com/Salesforce_Social_Customer_Service_Demo
Salesforce Tower - San Francisco

Salesforce Tower - San Francisco

  • Order:
  • Duration: 2:20
  • Updated: 18 Sep 2014
  • views: 26622
videos
Salesforce Tower, a 1.4 million-square-foot, 61-story icon, will be built adjacent to the Transbay Transit Center in San Francisco. The tower will become a landmark addition to the San Francisco skyline and is slated to become the tallest building on the West Coast, with its crown soaring to a height of 1,070 feet. Designed by Pelli Clarke Pelli Architects, Salesforce Tower will include state-of-the-art security, safety and many sustainability features. The tower will be the focal point of a massive 145-acre development complete with residential housing, hotels, retail space and a transit center serving as the northern terminal of the state's high-speed rail project. The office tower is co-owned and developed by Hines and Boston Properties. After completion, the tower will be operated by Boston Properties.
https://wn.com/Salesforce_Tower_San_Francisco
Kone is a Trailblazer

Kone is a Trailblazer

  • Order:
  • Duration: 2:24
  • Updated: 07 Nov 2017
  • views: 976
videos
For over one hundred years, Kone has dedicated itself to People Flow in the elevator and escalator business. But today, life and the way it’s lived are rapidly changing. Discover how for Kone digital disruption has led to the opportunity for enhanced service and growth by putting not only equipment, but people, at the center of everything they do.
https://wn.com/Kone_Is_A_Trailblazer
Salesforce Tutorial For Beginners | Introduction To Salesforce | Salesforce Training | Edureka

Salesforce Tutorial For Beginners | Introduction To Salesforce | Salesforce Training | Edureka

  • Order:
  • Duration: 2:25:29
  • Updated: 19 Apr 2017
  • views: 12484
videos
This Salesforce tutorial video will give you a complete overview of Salesforce platform. The benefits of Salesforce as a CRM Solution and a demo of the force.com console will also be covered in this Salesforcce tutorial. Do watch the video till the end to witness a demonstration on the following topics: 3:30 What is the need to use Salesforce? 6:47 How does Salesforce CRM work? 10:00 Building blocks of Salesforce Apps 20:54 Getting started with Salesforce CRM 25:32 Creating an App in Force.com 31:13 Creating Objects & adding Fields 58:20 Relationships in Salesforce 1:11:53 Page Layouts in Salesforce 1:17:28 validation Rules in Salesforce 1:28:03 Formula Fields in Salesforce 1:34:46 Profiles, Users, Permission Sets & Roles 2:00:26 Workflows (Email) in Salesforce 2:12:46 Data Importing in Salesforce 2:21:49 Current job opportunities in Salesforce Subscribe to our channel to get video updates. Hit the subscribe button above. Check our complete Salesforce playlist here: https://goo.gl/pwt3IT #Salesforce #SalesforceTutorial #SalesforceTraining - - - - - - - - - - - - - - How it Works? 1. There will be 14 instructor-led interactive online sessions of 3 hours and 20 sessions of 2 hours for weekend and weekday batches respectively 2. We have a 24x7 One-on-One LIVE Technical Support to help you with any problems you might face or any clarifications you may require during the course. 3. You will get Lifetime Access to the recordings in the LMS. 4. At the end of the training you will have to complete the project based on which we will provide you a Verifiable Certificate! - - - - - - - - - - - - - - About the Course: Edureka's Salesforce Certification Online Training will make you an expert in all the concepts related to administration and declarative development options. It will introduce you to the advanced developer options like Apex and VisualForce. It will also help you prepare for Salesforce Certification (both SFDC Admin 201 & App Builder Certification) - - - - - - - - - - - - - - Why Learn Salesforce? After the successful completion of the Salesforce Certification Training: Admin 201 & App Builder by edureka, you will be able to understand: Different building blocks of Salesforce The data model The security model The business process automation options The Sales Cloud and Service Cloud modules The reports and dashboard Salesforce1, SalesforceA, Chatter and Social features Introduction to Apex Introduction to VisualForce Introduction to various integration options like SOAP, REST APIs - - - - - - - - - - - - - - Who should go for this course? This Salesforce Certification training at edureka is suitable for all professionals who are passionate about CRM and cloud computing. But typical profiles, but not limited to, who go for salesforce training are: 1. Siebel and other CRM products professionals 2. Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform 3. Functional consultants who are looking to switch to salesforce 4. Freshers who are looking to get a jump start to their careers in Cloud computing 5. Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform Please write back to us at sales@edureka.co or call us at +91 88808 62004 for more information. Website: https://www.edureka.co/salesforce-foundation-combo Facebook: https://www.facebook.com/edurekaIN/ Twitter: https://twitter.com/edurekain LinkedIn: https://www.linkedin.com/company/edureka Customer Reviews: Nafeeyu Ahmed, SAP CRM Consultant at Cognizant, says, "I am an SAP CRM Consultant in Cognizant wanting to learn Salesforce as early as possible and complete Certification. Initially when i called edureka regarding my requirement of completing salesforce training i was a bit skeptical to choose between the local center which offers in house training - then i spoke to one of the edureka reps regarding it - First i taught what he was offering i.e Online Class / Support Team / Study Material n al were just a trick to convert me to a sale - But i was Wrong - he took my requirement seriously and gave me a very convincing plan to complete my certification by the date my company had wanted me to complete it - it was a matter of trust that had payed off for me Now i am a Certified Salesforce Administrator - A Big Thanks to Edureka!"
https://wn.com/Salesforce_Tutorial_For_Beginners_|_Introduction_To_Salesforce_|_Salesforce_Training_|_Edureka
SalesForce Credit Card Payment Project Demo

SalesForce Credit Card Payment Project Demo

  • Order:
  • Duration: 5:27
  • Updated: 15 Mar 2016
  • views: 1043
videos
It is to Demo a payment project that I built. It involves front end page development and back end database access.
https://wn.com/Salesforce_Credit_Card_Payment_Project_Demo
New Salesforce Agent Console for Service Cloud or Sales Cloud

New Salesforce Agent Console for Service Cloud or Sales Cloud

  • Order:
  • Duration: 12:57
  • Updated: 31 Jan 2016
  • views: 11932
videos
Sharing tips for implementing the new Salesforce agent console. The new agent console is different from the legacy Console tab. It is responsive, arranged in tabs, displays records and related items as tabs on one screen, and you can expand/shrink! It has a dashboard-like user interface which reduces clicking and scrolling so that you can quickly find, update, or create records. You can set up a console for service or sales. For example, support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps can immediately contact leads, assess companies, identify key contacts, and access sales intelligence.
https://wn.com/New_Salesforce_Agent_Console_For_Service_Cloud_Or_Sales_Cloud
Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud

Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud

  • Order:
  • Duration: 4:27
  • Updated: 05 Feb 2016
  • views: 1948
videos
***Watch the latest version of our technology in our new video: https://youtu.be/Ah2w92MKsbY *** Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and performance can be monitored through integrated reporting and dashboards.
https://wn.com/Learn_How_To_Answer_Incoming_Phone_Calls_From_Salesforce_Service_Cloud
Video Tutorial for Treatment Centers Salesforce Trial

Video Tutorial for Treatment Centers Salesforce Trial

  • Order:
  • Duration: 4:37
  • Updated: 09 Mar 2016
  • views: 754
videos
This video will guide you through your Treatment Centers Salesforce Trial. It will walk you through the key areas, processes, and analytics to help you get familiar with the solution and get the most out of this trial.
https://wn.com/Video_Tutorial_For_Treatment_Centers_Salesforce_Trial
How Dubai Center for Special Needs is using Salesforce

How Dubai Center for Special Needs is using Salesforce

  • Order:
  • Duration: 7:19
  • Updated: 10 Aug 2016
  • views: 189
videos
https://wn.com/How_Dubai_Center_For_Special_Needs_Is_Using_Salesforce
CTI Data Connector for Salesforce - Demonstrating Incoming calls

CTI Data Connector for Salesforce - Demonstrating Incoming calls

  • Order:
  • Duration: 2:44
  • Updated: 08 Jul 2012
  • views: 12503
videos
Watch an incoming call and screen pop-up in salesforce
https://wn.com/Cti_Data_Connector_For_Salesforce_Demonstrating_Incoming_Calls
Getting started with EventbriteSync and Salesforce

Getting started with EventbriteSync and Salesforce

  • Order:
  • Duration: 5:54
  • Updated: 22 Apr 2015
  • views: 9099
videos
EventbriteSync is a brand new app that syncs sync Eventbrite data with Salesforce, helping you track and manage your events with all your other marketing and sales activities. Get started today: https://www.eventbrite.com/spectrum/salesforce And check out our Help Center to learn more: https://www.eventbrite.com/support/articleredirect?anum=9147
https://wn.com/Getting_Started_With_Eventbritesync_And_Salesforce
How to Use an Automated Call Center Dialer for Salesforce

How to Use an Automated Call Center Dialer for Salesforce

  • Order:
  • Duration: 9:07
  • Updated: 04 Feb 2016
  • views: 6596
videos
Want to learn more about preview, progressive, power or predictive dialers. View a live demonstration of the NewVoiceMedia dialer.
https://wn.com/How_To_Use_An_Automated_Call_Center_Dialer_For_Salesforce
UCSF:  The Connected Hospital

UCSF: The Connected Hospital

  • Order:
  • Duration: 4:30
  • Updated: 08 Oct 2015
  • views: 2964
videos
UCSF is committed to changing the way modern medicine is practiced. Learn how the medical center has partnered with salesforce.com to develop apps that help deliver patient-centered healthcare.
https://wn.com/Ucsf_The_Connected_Hospital
Leveraging Salesforce Data for a Custom Marketing Cloud Subscription Center

Leveraging Salesforce Data for a Custom Marketing Cloud Subscription Center

  • Order:
  • Duration: 39:26
  • Updated: 10 May 2017
  • views: 141
videos
Presentation from Salesforce.org Higher Ed Summit 2017 by: Andre Zoldan, University of Michigan The Alumni Association of the University of Michigan (AAUM) developed a way to engage constituents with an email subscription center that dynamically presents relevant options based on their "persona" (e.g. membership status, geographic location, areas of interest, etc.). The subscription center framework was developed to be expandable to accommodate other teams across the university that continue to partner with AAUM for CRM and marketing needs. Several key CRM data points are stored in objects that are part of a large and complex managed package; this data was made accessible by the Marketing Cloud Subscription Center solution. Join this session to learn how leveraging Salesforce, Marketing Cloud, custom Visualforce pages, and the Marketing Cloud Connect Integration, AAUM was able to successfully build the framework and achieve these goals.
https://wn.com/Leveraging_Salesforce_Data_For_A_Custom_Marketing_Cloud_Subscription_Center
The Salesforce Social Media Command Center: How to Build & Run Your Own

The Salesforce Social Media Command Center: How to Build & Run Your Own

  • Order:
  • Duration: 1:03:49
  • Updated: 29 Jan 2014
  • views: 4674
videos
Want your own Social Media Command Center but don't know how to get started? Join us to learn the Salesforce best practice on building a Social Media Command Center from the ground up. Then stick around and find out how Salesforce uses our Marketing Cloud and Service Cloud to extend social media throughout the organization from marketing, sales, service, R&D, and more.
https://wn.com/The_Salesforce_Social_Media_Command_Center_How_To_Build_Run_Your_Own
Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

Vlocity and Salesforce | Guided Industry Interactions in the Contact Center

  • Order:
  • Duration: 4:15
  • Updated: 01 Sep 2015
  • views: 4010
videos
Vlocity and Salesforce | Guided Industry Interactions in the Contact Center
https://wn.com/Vlocity_And_Salesforce_|_Guided_Industry_Interactions_In_The_Contact_Center
Tony Robbins on the Power of Salesforce.com

Tony Robbins on the Power of Salesforce.com

  • Order:
  • Duration: 4:33
  • Updated: 22 Apr 2013
  • views: 73386
videos
Anthony Robbins, Peak Performance Strategist & Salesforce Customer, shares how salesforce.com helps him realize the full potential of his company. From putting the customer at the center of everything his company does to harnessing the built-in wiring of his people to create the ultimate workforce.
https://wn.com/Tony_Robbins_On_The_Power_Of_Salesforce.Com
Data Center Information Management at Salesforce

Data Center Information Management at Salesforce

  • Order:
  • Duration: 39:46
  • Updated: 06 Oct 2015
  • views: 454
videos
At Salesforce, we manage our entire hosting infrastructure using our own platform. 100,000 pieces of equipment, tens of data center environmental metrics and thousands of Change Requests, incidents and alarms ever day flow though Force.com leveraging the very best of our platform capacity, from mobile to analytics. Come learn how you can use Salesforce to also manage your large IT automated environments from a single location, all in the cloud.
https://wn.com/Data_Center_Information_Management_At_Salesforce
Taking inbound calls through NewVoiceMedia | Salesforce call center

Taking inbound calls through NewVoiceMedia | Salesforce call center

  • Order:
  • Duration: 4:41
  • Updated: 17 Dec 2015
  • views: 843
videos
More information: https://www.getapp.com/sales-software/a/newvoicemedia/ Key Features of NewVoiceMedia --- Automatic dialing of dynamic lists from inside Salesforce, --- Place and receive calls from within Salesforce or Desk.com --- Record calls for quality management --- Measure and monitor agent performance --- Call routing --- "Agentless" credit card payments --- Support for Salesforce1 mobile app and Apple watch --- Allow customers to leave a message More information: https://www.getapp.com/sales-software/a/newvoicemedia/
https://wn.com/Taking_Inbound_Calls_Through_Newvoicemedia_|_Salesforce_Call_Center
Salesforce Integration with Interactive Intelligence

Salesforce Integration with Interactive Intelligence

  • Order:
  • Duration: 3:21
  • Updated: 12 May 2011
  • views: 5254
videos
Salesforce CRM VoIP telephone integration made easy with leading unified communications software platform, Interactive Intelligence. Get inbound phone calls to automatically popup in Salesforce CRM. The Salesforce integration from Interactive Intelligence adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management. Integration offerings include an ACD version for screen-popping in a contact centre, and a lower cost non-ACD version for business users.
https://wn.com/Salesforce_Integration_With_Interactive_Intelligence
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